FREQUENTLY ASKED QUESTIONS (FAQs)
A pre-order item is not currently in stock, but you can reserve it by paying in full (including shipping).
Each pre-order has an estimated ship date listed on the product page. By purchasing early, you’re securing your piece before it officially drops!
Pre-ordered items typically ship within 4–6 weeks.
Once your item is in stock and ready to go, you’ll receive an email confirmation along with your tracking number.
A “Buy Now” item is in stock and ready to ship. Once your order is placed:
Please allow 1–2 business days for processing.
You’ll receive a shipping confirmation and tracking number once it’s on the way.
If both items are in the same order, we’ll ship everything together once all items are in stock — this helps avoid multiple shipping charges.
Want them shipped separately? Just place two separate orders.
We do our best to ensure timely delivery, but international customs can cause delays.
If your tracking shows the item is with customs, we cannot intervene — but rest assured, it will be released and delivered.
Please allow additional time during peak periods or holiday seasons.
Oops! That’s rare — but if it happens, we’ll fix it fast.
Email: info@triub.com
We’ll send you the correct item at no extra cost and provide a free return label for the incorrect one.
Yes — TRIUB is not liable for customs clearance fees or import duties charged by your country.
These costs are not included in our product prices and vary by destination.
Contact your local customs office for more details.
Mistakes happen! If your order hasn’t shipped yet:
Contact us immediately at info@triub.
We’ll update your address if possible.
If the package has already shipped, TRIUB cannot be held responsible for lost or misdelivered items due to incorrect address entry.